Should you or any member of your party need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Amendment charges are not refundable in the event of cancellation.
Period before the start of your holiday within which written notification of cancellation is received by us:
More than 91 days: 30-35% (deposit)
65 – 91 days: 50%
0 – 65 days (including after the trip has started): 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Partial cancellation may result in the recalculation of the cost of the holiday for remaining party members.